The boiler scrappage scheme was welcomed by consumers and industry alike as a great way to help people improve the efficiency of their heating systems and at the same time stimulate flagging businesses, but the scheme has hit problems.

Recent national newspaper reports have revealed that applicants are waiting to receive their vouchers and the call centres are experiencing a backlog of calls.

The scheme is so structured that only those with a voucher (received after lodging a valid quote from a Gas Safe Registered heating engineer) can have the work started. But the vouchers are reportedly suffering long delays as scheme staff cannot cope with demand.

The voucher is worth £400 and was created to encourage people to swap their old boilers – rated G, X or non-rated – for new A rated boilers which are over 90% efficient as opposed to between 50% and 70% efficient. The scheme is being administered by the Energy Saving Trust.

But such was the enthusiastic response that the call centre had quickly received some 160,000 calls for the limited number of vouchers available: at the moment, 135,000. And some 36,000 applicants had been received.

At least say the reports, the number of call centre staff has been doubled and it is now claimed that people who qualify under the scheme will get their vouchers within ten days.

The chief operating officer at the Energy Savings Trust told the media that they had taken the necessary steps to cope with the demand and that things had been dramatically improved, with only a few days backlog remaining and a return to normality quite soon. This included an automatic email being sent to those who contacted the Energy Savings Trust about the boiler scrappage scheme.

The biggest installer of new gas boilers in the UK is British Gas and they have reported that in the first three weeks of January, they had seen a four-fold increase in the number of people asking for a quote as compared to the same period last year. British Gas offer a further £400 rebate over and above the Government voucher, and also offer other incentives on maintenance schemes, services and fittings.

Observers are now concerned that the Energy Savings Trust will have difficulty in processing the payments in time when vouchers are redeemed. The scheme says that voucher payments will only be made on receipt of a valid voucher and paid Gas Safe Registered engineer’s invoice. Payment should then take place in 25 days and the worry is that this system will suffer the same delays as the start of the process.

Guest Article by Neil Camp

Today is the start of National Energy Week and it runs to the 25 October, 2009.

It’s an annual event organised by the Energy Saving Trust and this is the 13th one of its kind. Organisations, companies and individuals are encouraged to get behind the sentiments and ambitions of the week.

And the main focus this time is on Waste. And the objective is to help people across the UK stop wasting their Time, Money and Energy.

The Energy Saving Trust has given each day a mini-theme:

• Monday (wasteful behaviour and launch day);
• Tuesday (warmer homes, insulation);
• Wednesday (smarter driving day, transport);
• Thursday (switch off/turn down/turn off day);
• Friday (buy better day).

Karen Lawrence, head of advice, at the Energy Saving Trust, goes at length to explain:
“Climate change is arguably one of the most important global issues now affecting millions of UK households. It is no longer just a Government problem to be tackled on a policy level, but something everyone is thinking about on a daily basis. We’ve all been asked to change certain daily habits: dustbin-days have gone topsy-turvy as councils re-think their recycling programmes, major supermarkets now charge shoppers for carrier bags forcing us to think twice before using plastic bags.

“We’re constantly being shown targets and timelines – telling us what the nation has to achieve and by when – to help fight climate change. But how on earth are we expected to fit an eco-rich lifestyle into our time-poor lives? Energy Saving Week is the perfect opportunity to discover your green/life balance. We’re urging people to take time to make time to change their household habits to help fight climate change.”

And Lewisham Council is one such organisation having a go. Throughout National Energy Week it is reminding residents they can help save money, as well as the environment, with the help of free ‘smart meters’.

These are superb gadgets which basically tell an energy consumer how much electricity is being used in their house, as well as what it costs them per hour. Also known as energy monitors, the smart meters can cut an average household bill by at least £100 over a year, without the need to lose warmth, or comfort.

And Lewisham Council has, over the past year, lent out 250 meters to residents in the Borough.

What’s more, as part of their awareness campaign, Lewisham Council has teamed up with Sydenham School to help raise awareness amongst young people about energy conservation. Participating pupils are asked to take home smart meters over the half term holiday period to measure how much electricity they use.

Barbara Williams, head teacher at Sydenham School, said:
“If we’re really serious about tackling climate change, we should start by trying to change the behaviour of our children and their families. We need to help them understand the level of their electricity use and how to reduce it. We’re aiming for a 10% cut in their electricity bills!”

And Councillor Chris Best, Cabinet Member for Community Services at Lewisham Council, said:
“Smart meters are available free, to library users, from all Lewisham libraries. The meters can be loaned for three weeks, just like taking out a library book.”

Guest Article by Neil Camp

The Energy Savings Trust (EST) reckons that the combined output of the UK’s small-scale domestic wind turbines could provide just over 3% of the country’s power, equivalent to powering 800,000 homes.

This goes against previous reports which stated that domestic turbines would have little impact upon the energy generating market.

The EST study involved a 12-month period of monitoring small wind turbines ranging in size from 500 watts to six kilowatts in nearly 60 locations, rural and urban, throughout the UK.

Perhaps not surprisingly, the best results came from rural parts of Scotland which generated over 18,000 kilo watts of power. This equates to nearly £2,500 of electricity and a saving of 7,500kg of carbon dioxide every year.

And the research showed how sensitive wind turbines are to local turbulence and obstructions. Typical urban installations (especially those mounted on buildings) on average generate less than 200 kilowatts (something worth around £25).

But what makes this new study so effective, is that it is based on research into wind speeds. It concludes that houses within urban areas are not ideally suited to generate useful amounts of electricity. Even so, it identifies nearly half a million sites which are ideal locations for domestic sized turbines.

The research into wind speed locations is available to the public on www.est.org.uk. Residents can enter their postcode and discover the suitability of their property for small-scale wind generation.

And the EST’s estimate that domestic wind turbines could contribute over 3% of the UK’s energy needs is good news for the Government’s target for cutting carbon emissions by 80% by 2050. And home energy consumption accounts for around 25% of the UK’s emissions.

Simon Green, head of business development at EST, said:
“If the government is going to achieve the 80% carbon targets, particularly for the domestic sector, retrofit insulation isn’t going to cut it. You’re going to have to invest in lower-carbon energy generation. Generally, pole-mounted in areas of good, clean air with unobstructed air flow gave better than expected performance.”

EST carried out their study with a number of partners, including The Department for Energy and Climate Change, the University of Southampton and a number of power companies.

Guest Article by Neil Camp