Proving that it’s not just householders that are coming up short when servicing their gas boilers is news that a hospital in northern Devon has had a boiler fire due to lack of servicing.

The revelations that the gas boiler, which powers the hospital’s heating system, had not been properly maintained came from a former maintenance worker at a tribunal at Exeter. As well as the hospital boiler, he also claimed a number of health and safety issues which he had brought to light were ignored.

He stated that the boiler’s logbook had been falsified, raising doubts as to whether the boiler had indeed been annually serviced as was required.

The tribunal heard that gas boilers should be serviced once a year by approved gas engineers. And that all gas engineers needed to be on the Gas Safe Register. This had taken over from The Corgi registration process which used to oversee gas engineers.

The register should make it easier to find a serviced engineer. More details are available at www.gassaferegister.co.uk, or telephone 0800 408 5500.

Guest Article by Neil Camp

An Eaglestone pensioner who opted for a free gas meter upgrade found herself with a bill of £168.

And what made matters worse, she was left with no heating, or hot water.

The 73-year-old responded to a British Gas offer to update customer’s technology which is part of a countrywide initiative.

An engineer made the visit, fitted the new meter and then tried to relight the pensioner’s boiler. After three attempts he gave up and left, saying it was no longer his responsibility, leaving the boiler unlit and the house cold, and without hot water.

After repeated calls to British Gas to try and resolve the situation – and with British Gas doing their best to distance themselves from the problem - she was told that they would send an engineer out to fix the problem, but that it would cost £168.

The pensioner refused the offer and had the foresight to ring her local newspaper to tell them about her predicament. Within two hours of the call a British Gas engineer was round to her house, the boiler was relit and there was no word about a bill.

Corporate apologist Sara Powell-Davies of British Gas apparently said: "As a gesture of goodwill, we did arrange for one of our engineers to visit … on Friday afternoon and he was successful in getting her boiler relit. We advise all our customers to have their boilers serviced on an annual basis to ensure they remain in good working order."

So, there you are then. We are left to decide that whilst making their apologies, British Gas were making the point that the pensioner’s boiler had not actually been regularly serviced.

Gas boilers must be serviced every 12 months by an engineer from the Safe Gas Register. If you don’t, you could face worse than an unlit boiler, but death by carbon monoxide poisoning.

Guest Article by Neil Camp

Landlords are continuing to find themselves in hot water when it comes to trying to service their own gas boilers.

Another landlord, this one living in Colchester, has fallen foul of The Health & Safety Executive (HSE) and has been fined a total of £11,300 by Colchester Magistrates Court for five breaches of the Gas Safety (Installation & Use) Regulations 1998. He was also ordered to pay costs of £8,700.

The charges were brought after the landlord fiddled around with gas boilers in his own rented properties. Two of the charges concerned carrying out work on a gas boiler whilst not competent to do so. In other words, the landlord was not a qualified gas engineer who was not, legally, able to service, or repair a gas device.

This has been the law for years and the Gas Safety Register, run by The Health and Safety Executive HSE, is now the official body which controls a list of qualified engineers and their status, and training. It took over from the CORGI gas registration process on 1st April 2009. The register should make it easier to find a qualified service engineer and more details are available at www.gassaferegister.co.uk, or telephone 0800 408 5500.

The landlord was also found guilty over not making sure a boiler was kept in a safe condition, for not keeping records of any safety checks and not providing for a tenant a safety check record.

An HSE Inspector, Mr Matthew Tackling, said: “The HSE will not hesitate to prosecute landlords who fail to take their responsibilities for safety to their tenants seriously and to follow up on those who fail to co-operate with any investigation or fail to appear in court.”

The HSE has once again issued a reminder to landlords and property developers to bear in mind that although there is currently an economic recession, they should not forget their commitments and responsibilities as regards gas devices.

Guest Article by Neil Camp

When the temperature drops, out come the cowboys.

And we’re not talking about men wearing large hats, riding horses and carrying six shooters. We’re talking about guys wearing woolly hats, carrying tool boxes and masquerading as qualified tradesmen.

When cold weather strikes and inevitably pipes bursts, boilers stop and radiators rupture, your first thought is to get the repair done as quickly, and cheaply, as possible. And that’s what the cowboys prey on; a sense of urgency and desperation.

But professional bodies are warning people to be on their guard against bogus tradesmen. Few people when stressed over a broken pipe, or faulty boiler, think to check the qualifications of the people answering the urgent call to put things right. But, say the trade organisations, its vital to ask to see if they are registered with a recognised body before they start work.

And unfortunately, these tradesmen are often the cheapest and, say the professionals, the ones more likely to offer ‘cash deals’ (which don’t involve VAT). This is usually a sign that the tradesmen does not have the proper status.

This is especially important when it comes to work on a boiler say the professionals. They point out that people are still not aware that for anyone to work on a boiler, they should be CORGI-registered. And this is not just a recommendation, it is the law of the land with stiff penalties for those that break the rules. Over 30 people are killed in the U.K. every year through carbon monoxide poisoning and this is usually caused by boilers which have not been serviced regularly, or have been serviced by a non-registered workman.

There is also a growing trend for landlords to service their own boilers and heating systems, in this time of economic austerity. This, believes the health and safety executive, will lead to more avoidable deaths as boilers go without proper checks.

But it not just boilers. Plumbers should ideally be qualified to at least full City and Guilds NVQ Level 3 Qualified Plumber Certification. And what’s more, all tradesmen, should have in place a public liability insurance which protects them should things go wrong with their work and they cause actual bodily injury.

So, recommend the trades bodies, you’d do well to ask your plumber, or heating engineer, to see copies of their relevant certification, or qualifications. And what’s more, when the weather turns cold, you can bet that the cowboys will start riding across the horizon, raring to help you. But beware, you literally could be putting your life at risk.

Guest Article by Neil Camp

All central heating systems that are pressurised systems will need to be repressurised at some point so that they continue to work as efficiently as possible. This generally requires manually topping up the amount of water within the system and although this sounds like a daunting task, anyone can do it as long as they have a good set of instructions and the handbook to their boiler.

Why does this have to be done?
Everyone knows that heating water over and over makes some of it evaporate and this is exactly what happens in your central heating system. Every time you turn your boiler on and heat the water in the system, a small amount of it evaporates and eventually the water pressure begins to fall. If left, the pressure can fall so far that your boiler will stop working and so you need to repressurise the system as soon as you notice a fall. There are other reasons for a fall in pressure, such as leaks in the system, but these will require the help of a professional and shouldn’t be tackled alone.

How do you know your system needs repressurising?
All boilers that are part of a pressurised system will have a very obvious and easy to read pressure gauge which monitors the water pressure within the heating system. This gauge needs to be checked on a monthly basis to see that the pressure is within the recommended levels – these will be noted in the boiler’s handbook. If the pressure has dropped then it’s time to repressurise.

How do you repressurise a boiler system?
Firstly you need to locate your filling loop. This will be located close to the boiler and looks like a stop tap with one end attached to the cold water mains pipe and the other end attached to the central heating system pipe work. Occasionally, the filling loop may not be permanently attached to the heating system and so you will need to attach it first before turning the tap! In some cases the filling loop may be integrated within the boiler itself and you will need the boiler handbook for further instructions.

Once the filling loop is attached to the system you can open the tap but it is best to do this slowly as you don’t want to flood the system. When the tap is opened, cold water is injected into the central heating system and the pressure gauge on the boiler should begin to rise. Make sure you or someone else can see the gauge as you don’t want to over pressurise. If you do slightly over pressurise the system the safety valve will kick in an release the excess pressure but this only works to a certain degree so keep a close eye on the gauge.

When this is done you simply disconnect from the system if need be and check the gauge over the next couple of days to see there are no problems. Most systems only need repressurising every three or four months and then it isn’t by much however it might be worth checking a bit more frequently over the winter months when the boiler is on much more often.

Guest Article by Clare Lynock