Description

DirectLine is a UK-based company that was established in 1985 to provide auto insurance. Since then, DirectLine has expanded their product offering to home, travel, and pet cover products. Now, DirectLine serves more than 5 million customers across the UK and in Germany, Italy, and Spain. Direct Line Home 24 Total Response is a comprehensive emergency cover product that includes protection for plumbing and drainage, electrics and wiring, hot water, and external locks, windows, and doors.

Typical Price £11 per month

Pros

• Same day or next day service.
• Discounts for customers of Direct Line Home Insurance.
• Call out fees included
• All permanent repairs guaranteed for 12 months

Cons

• Does not include annual maintenance and safety inspection
• Will only attend emergencies
• Does not include heating cover.

Favourite Feature

Customers already subscribing to other DirectLine Insurance products may be eligible for further discounts to this already very-affordable plan.

Specifications
Payment Terms: Annual payments via credit card, debit cared, and direct debit. Monthly instalments may be available.
Discounts/Cost Reviews: Current Direct Line customers may be eligible for further discounts.
Level of Cover: Emergency cover only.
Minimum Contract Period: Customers can cancel at any time and receive a refund for any unexpired period of membership, as long as no call out has been made. If customer is paying for a callout by instalments, the full annual membership remains due.
Special Conditions and Exclusions: Does not include non-emergency call outs. Parts and labour covered up to £1,000 per claim.
Call Out Conditions: Unlimited call outs for emergency repairs.
Cover Limits: Will only attend emergencies.
Response Times: Same day or next day.
Maximum Boiler Age Limit: N/A
Annual Maintenance: Not included
Parts and Labour: Up to £1,000 per claim.
Additional Services: Includes emergency response for plumbing and drainage, electrics and wiring, hot water, and external locks, windows, and doors.
No Claims Discounts? May be available for each claim free year that you hold a policy up to a maximum of 5 years.

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