Description

Established in April 1985, DirectLine is a UK-born company with over 5 million customers. Offering a range of insurance products, from home to vehicle, DirectLine has expanded it market internationally to include Germany, Italy, and Spain. Direct Line Home 24 Total Response Heating is a comprehensive emergency cover product that goes beyond protecting your heating and includes protection for plumbing and drainage, electrics and wiring, hot water, and external locks, windows, and doors.

Typical Price £14 per month

Pros

• Same day or next day service.
• Discounts for customers of Direct Line Home Insurance.
• Call out fees included
• All permanent repairs guaranteed for 12 months

Cons

• Does not include annual maintenance and safety inspection
• Will only attend emergencies that could lead to complete heating system failure.
• Will only cover boilers up to 15 years old.

Favourite Feature

With DirectLine Home 24 Total Response, one call provides emergency cover for several areas of your home.

Specifications
Payment Terms: Annual payments via credit card, debit cared, and direct debit. Monthly instalments may be available.
Discounts/Cost Reviews: Current Direct Line customers may be eligible for further discounts.
Level of Cover: Emergency cover only.
Minimum Contract Period: Customers can cancel at any time and receive a refund for any unexpired period of membership, as long as no call out has been made. If customer is paying for a callout by instalments, the full annual membership remains due.
Special Conditions and Exclusions: Does not include non-emergency call outs. Parts and labour covered up to £1,000 per claim.
Call Out Conditions: Unlimited call outs for emergency repairs.
Cover Limits: Will only attend emergencies that could lead to total failure of your heating system.
Response Times: Same day or next day.
Maximum Boiler Age Limit: 15 years old.
Annual Maintenance: Not included
Parts and Labour: Up to £1,000 per claim.
Additional Services: Also includes emergency response for plumbing and drainage, electrics and wiring, hot water, and external locks, windows, and doors.
No Claims Discounts? May be available for each claim free year that you hold a policy up to a maximum of 5 years.

Buyability Ratings
Features
Ease of Use
Customer Support
Overall