Description

Established in 1985, DirectLine is a UK-based company serving more than 5 million customers across the UK and in Germany, Italy, and Spain. Offering a range of cover products that include insurance for the home, travel, pets, and automobiles, DirectLine is a trusted and reputable cover provider. DirectLine Home 24 Response is an affordable and reliable product for customers seeking basic emergency cover for their home.

Typical Price £7 per month

Pros

• Call out fees included
• First hour’s labour included
• 24 hour cover, 7 days a week
• Includes emergency cover for heating, plumbing and drainage, electrics and wiring, hot water, and external locks, windows, and doors.
• All permanent repairs guaranteed for 12 months.

Cons

• Call out cover is only available for emergency call-outs
• Only first hour labour covered.
• Cost of parts and materials not included.
• Does not include annual maintenance and safety inspection

Favourite Feature

With DirectLine Home 24 Response, permanent repairs are guaranteed for 12 months.

Specifications
Payment Terms: Annual payments via credit card, debit cared, and direct debit. Monthly instalments may be available.
Discounts/Cost Reviews: Discounts may be available for customers already signed-up for other DirectLine cover products.
Level of Cover: Minimum level of cover for emergencies.
Minimum Contract Period: Customers can cancel at any time and receive a refund for any unexpired period of membership, as long as no call out has been made. If customer is paying for a callout by instalments, the full annual membership remains due.
Special Conditions and Exclusions: Emergencies only.
Call out Conditions: Unlimited call outs and call out fees are covered.
Cover Limits: First hour labour only, no cover for parts and materials. Emergency call-outs only.
Response Times: Same day or next day.
Maximum Boiler Age Limit: 15 years old
Annual Maintenance: Not included
Parts and Labour: Parts and materials not included. First hour’s labour included.
Additional Services: Emergency cover for plumbing and drainage, electrics and wiring, hot water, and external locks, windows and doors.
No Claims Discounts? May be available for each claim free year that you hold a policy up to a maximum of 5 years.

Buyability Ratings
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