Considering making the change to New Central Heating? Here’s a Helpful New Guide. Frequently Asked Questions on Gas Central Heating Does British Gas have a parts policy for maintenance and breakdown services? With over 25,000 parts, British Gas almost always has the right part on hand. In the rare occurrence that British Gas does not carry the part, your HomeCare engineer will:

• Locate and acquire new parts, usually by the next working day. Or,
• Obtain parts that have been reconditioned by the original manufacturer. Or,
• Use an approved alternative part

What is the labour policy for maintenance and breakdown services? With a large team of over 8000 engineers, British Gas’ own engineers provide the majority of service. In rare instances where a British Gas engineer is unable to attend a customer’s home, British Gas will send a duly qualified contractor to ensure that your needs are met immediately. Is it possible to apply for HomeCare coverage even if British Gas is not my supplier or gas or electricity? Yes, whether you are a British Gas client is unimportant – you can apply for HomeCare coverage regardless of the fact that you are not a British Gas client. More information about HomeCare. How do I find out what type of boiler I have? There are easy simple ways to find out – Ask yourself, do you have a hot water tank in your home?

• It is likely that you have a conventional boiler if your home contains a hot water tank
• If you do not and the boiler fires up when you turn on your hot taps, then you have a combination boiler

Contact your manufacturer if you are still unsure. Check on the front of your boiler, or underneath the main cover (near the controls) to ensure that you’ve got the right model number and boiler type. If British Gas supplies my energy or installed my boiler am I limited to only applying for Central Heating? Anyone with a gas boiler can apply – there is only one requirement: that all essential working parts are available and that your entire heating system is approved by British Gas during the very first Safety Inspection.