Here are some of the most common questions regarding boilers

What is the purpose and function of condensing boiler?

For those looking for the best, most efficient boilers, Condensing Boilers are high efficiency boilers, recapturing heat that would otherwise be lost. This boiler is a favourite among those looking for further ways to save on their monthly bills and protect the environment. Although condensing boilers are slightly more expensive, you will end up saving more money in the long run.

Are boilers required to have regular services?

It is highly recommended that your boiler receive proper maintenance on a regular basis in order to make sure that it operates with both efficiency and conservation.

I am not receiving enough hot water from my combination boiler – why?

If your combination boiler is not operating at full capacity, a highly qualified engineer can help solve the problem. Older combination boilers often have a lower flow rate than newer models and can also become clogged over time.

Does British Gas follow a parts policy for breakdown and maintenance services?

British Gas is committed to quick service and stocks over 25,000 parts to ensure it. If British Gas does not carry the part, your HomeCare engineer will

• Quickly locate and acquire new parts. Or,
• Obtain the necessary parts and ensure that the original manufacturer has reconditioned them.
• Use an approved alternative

Does British Gas have a labour policy for breakdown and maintenance service calls?

British Gas employs over 8000 certified engineers to help ensure that one will handle your maintenance and service issues. There are, however, rare instances where a British Gas engineer will send a qualified contractor to handle your boiler and heating issues. British Gas is dedicated to providing you with the service you need and the quality parts and protection you deserve.

Is it possible to apply for British Gas’ Breakdown Cover even if my supplier for electricity and gas is not British Gas?

HomeCare coverage is available to those how are not covered by British Gas – anyone can sign up.

Can I only apply if British Gas installed my boiler?

Boilers that have essential working parts available and are approved by British Gas during the initial Safety Inspection are eligible, even if British Gas did not install them.

Is it possible to find out what type of boiler I have?

Finding out what type of boiler you have is simple. You can learn what type of boiler you have by contacting your manufacturer – simply look at the name located on the front of your boiler near the main controls. Under the main cover, you should be able to locate most of the product details. Another option – for those with a hot water tank – is to take these easy steps:

• If you do have a hot water tank – it is most likely a conventional boiler
• If you do not and the boiler fires up when you turn on your hot taps, then you have a combination boiler