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I’m not remotely surprised. I made the mistake of calling NPower in to service my boiler. They missed appointments, ordered the wrong parts, damaged parts when doing work, totally missed several major problems with the boiler as I later discovered when I got someone in who actually knew what they were doing, and to cap it all, they put a new pump in the wrong way around.
They’re still trying to charge me for this mess, even while I’m having to pay another engineer to sort out the pump.
Comment by Furious — January 7, 2009 @ 3:22 pm
Thanks for the feedback and sorry to hear of your trials and tribulations with nPower.
It’s unfortunately an all too familiar story and I’m afraid nPower are not the only (or necessarily the worst) offenders.
I’d be interested to know how their customer service department respond to your complaint and whether they compensate you for the time, trouble and expense you’ve been put to.
Do keep us posted.
Many thanks
Alan
Comment by 2020plus1 — January 7, 2009 @ 3:57 pm